Shipping policy
Shipping & Logistics
From the heart of Asia to your doorstep��we bridge the distance with care, ensuring that every essence arrives in its purest form.
Processing & Preparation
Each order is a delicate ritual. Please allow 2-4 business days for our team to carefully inspect, pack, and prepare your items for their transcontinental journey. During peak seasons or for limited artisanal batches, processing may take slightly longer.
Global Transit & Delivery
We utilize premium transcontinental express carriers (FedEx, DHL, or UPS) to ensure safe and reliable delivery.
- Estimated Delivery Time: Typically 7�C15 business days following shipment, depending on your location and local customs processing.
- Origin: All creations are shipped from our logistics center in Shenzhen, Asia, ensuring the most direct route from our source to you.
Tracking Your Journey
Once your package is handed to the carrier, you will receive a shipping confirmation email containing a tracking number. You can follow your scent's journey across the oceans in real-time through the carrier's portal.
Customs, Duties & Taxes
To bring our Eastern aesthetics to a global audience, please note:
- Import Duties: Orders may be subject to import duties and taxes (including VAT) once a shipment reaches your country.
- Responsibility: Any additional charges for customs clearance must be borne by the recipient. We recommend contacting your local customs office for specific information relative to your region.
Protective Packaging
Fragrance and incense are fragile by nature. We use reinforced, sustainable packaging designed to withstand the rigors of international transit, ensuring your vessel arrives as intended��serene and intact.
Inquiries & Assistance
Should you have any questions regarding your shipment��s status or require assistance with a delivery, our concierge team is at your service:
Email: OrientalScent@outlook.com